Contact Us
This is the place to contact the Non Gamstop Casino editorial team about our reviews, a factual error, or a question on how we compare non GamStop casinos. We are an independent information site, not a casino. That distinction shapes what we can help with, so it is worth reading before you write.
What we can help with
We research and publish guides on casino features, bonuses, payments, withdrawals and protections for UK readers. You are welcome to get in touch if you want to:
- Report something on a page that looks out of date or wrong, such as a bonus term, a payment method or a wagering figure.
- Ask how we assess and rank casinos. Our About Us page explains who we are and how we work.
- Ask about a term or concept in a guide that you found unclear, such as wagering requirements, cashout limits or identity checks.
- Raise a concern about how a listing is presented on our main comparison page.
- Give feedback on the site's usefulness or suggest a topic.
What we cannot do
We do not run any casino, hold player accounts or process payments. That means we cannot:
- Recover deposits, release withdrawals or reverse a decision made by a casino.
- Access, unlock or close your account with any operator.
- Act as a legal adviser or guarantee that a dispute will go your way.
- Remove you from GAMSTOP or shorten a GAMSTOP exclusion period. Only GAMSTOP handles that, and exclusion periods are designed to be firm.
If you have a problem with a casino
Go to the operator first. A complaint made in writing, with a clear timeline, gets a better hearing than a vague message. Follow these steps:
- Gather your account email, transaction dates, amounts in pounds sterling, and screenshots of any relevant terms or messages.
- Contact the casino's customer support and ask for a written reply. Keep a copy of the chat or email.
- Use the casino's formal complaints procedure if support cannot resolve it. Check its terms for the stated response time.
- If the operator holds an overseas licence, look on its site for the licensing body named and whether that body or an approved dispute service accepts complaints. Protections vary widely, and not all offer a free route for players.
Be realistic here. A casino that is not on GAMSTOP is generally not licensed by the UK Gambling Commission, so UK-regulator complaint routes and protections may not apply. Many withdrawal disputes come down to bonus terms or identity verification, so read those carefully before you play. Our Terms and Conditions explain how you may use this site.
Need support for your gambling?
If gambling is causing you worry, stress or financial strain, please talk to someone. GamCare runs a free, confidential helpline and live chat for people in Great Britain, and its details are on its official website. Tools such as deposit and loss limits, self-exclusion and gambling blocking software can also help. GAMSTOP is the free national self-exclusion service for licensed UK operators. Our Responsible Gambling page sets out these options in more detail. Gambling should never be treated as income or a way to solve money problems.
How to write to us so we can help
A short, specific message gets the quickest useful answer. Please include:
- The page address or title you are writing about.
- What you think is wrong and, if you can, where you saw the correct information, such as the casino's own terms page.
- The date you checked. Bonus terms change often, and our figures are only as current as our last check.
Please do not send passwords, full card numbers or identity documents. We will never ask for them.
What to expect after you get in touch
We read every message about accuracy. Where a correction is supported by an operator's published terms or another verifiable source, we update the page and adjust the date shown at the top. We cannot promise a reply time or a particular outcome, and we will not change a ranking because a casino asks us to. Commercial relationships with operators do not decide our rankings.
A note on offers you see on this site
The publisher may earn a commission if you sign up with a casino through a link here. That does not buy a higher position. Headline bonuses are casino advertising, so always check the wagering requirement, maximum bet, expiry date and cashout cap on the operator's own terms before you deposit. You must be 18 or over to gamble.